Confidentiality and Patient Data

The Group Practice respects your right to privacy and keeps all health information confidential and secure.

It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best  possible advice and care.

The information is only available to those involved in your care and you should never be asked for personal medical information by anyone who is not involved in your care.

Comments & Complaints

Warwick Square Group Practice aim to give a friendly and professional service to all our patients, however if you have any concerns about any aspect of the service, please let the Practice Manager know.

Complaints Leaflet

However, if you feel the Group Practice have not dealt with the issues you have raised as you wish, you can write to NHS England, PO Box 16738, Redditch, B97 9PT Tel: 0300 3112233 or email:england.contactus@nhs.net Any complaints or concerns raised by patients will not affect your care.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

Rights

• To be treated equally and with courtesy and respect
• To receive clear understandable information about treatment and care
• To have privacy, confidentiality and dignity respected
• To view your medical records subject to legislation

Responsibilities

• Courtesy to the staff at all times
• To attend appointments on time or give the Group Practice adequate notice you wish to cancel
• An appointment is for one person only, where another member of the family needs to be seen a longer appointment should be requested
• The Group Practice takes seriously any threatening, abusive or violent behaviour against any of the staff or other patients. If a patient is violent or abusive, they will be warned to curtail their behaviour. If a patient persists, the Group Practice may exercise their right to take action to have them   removed, immediately if necessary from the relevant GP’s patient list.

 Equal opportunities and anti discrimination policy

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information (http://www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_information_factsheet.pdf)