Rights
To be treated equally and with courtesy and respect- To receive clear understandable information about treatment and care
- To have privacy, confidentiality and dignity respected
- To view your medical records subject to legislation
Responsibilities
- Courtesy to the staff at all times
- To attend appointments on time or give the Group Practice adequate notice you wish to cancel
- An appointment is for one person only, where another member of the family needs to be seen a longer appointment should be requested
- The Group Practice takes seriously any threatening, abusive or violent behaviour against any of the staff or other patients. If a patient is violent or abusive, they will be warned to curtail their behaviour. If a patient persists, the Group Practice may exercise their right to take action to have them removed, immediately if necessary from the relevant GP’s patient list.
Equal opportunities and anti discrimination policy